Initially the feedback below was as a response to The Property Ombudsman conducting a monthly survey of member agents on a random basis to demonstrate both member compliance with the Code of Practice and to gauge overall levels of client satisfaction. The Property Ombudsman use Referenceline to undertake the survey on their behalf.
Lockett Estates have continued to provide Referenceline with information of completions after the survey was completed in order to obtain continued feedback on our services.
Dr D rated Lockett Estates 10/10 (November 2014)
“We had a challenging time as the sellers of our property were not easy to deal with. This was difficult for us as buyers and put the agents in an awkward position. The agents worked professionally throughout.”
Mr C Simmons rated Lockett Estates 10/10 (August 2014)
"Professional, friendly and supportive throughout whole sale process."
Mr M Bond rated Lockett Estates 9/10 (August 2014)
"Very smooth process overall. Very good purchase experience."
Mr Verma rated Lockett Estates 10/10 (August 2014)
“Firm was friendly and professional and I would use them again.”
Mrs O Sulola rated Lockett Estates 10/10 (July 2014)
"We are absolutely delighted with the fantastic professional service from this company. All the members of staff we dealt with were not only helpful, but also highly knowledgeable about our property and the market in general.
We would thoroughly recommend them and wish them well for the future."
Mr D A rated Lockett Estates 8.3/10 (May 2014)
"They were extremely helpful and did a great job in chasing all parties to keep the momentum. A real solution provider."
Ms M T rated Lockett Estates 6.8/10 (March 2014)
"We were shown around the property and negotiated offer details with one employee who then left the company mid-sale (I cannot remember his name). The information provided and level of contact with this employee was ok, but could have been more helpful.
The sale was then handled by Janie, who was far more professional and helpful throughout.
My Satisfaction Ratings above are based on overall experience with both employees. If reviewing Janie alone, scores would be higher."
Ms H G rated Lockett Estates 8.3/10 (Feb 2014)
"The original set price proved to be appropriate and we arranged a sale quickly."
Mr W rated Lockett Estates 9/10 (Feb 2014)
"Paula was enthusiastic, efficient and very helpful."
Mr A C J rated Lockett Estates 10/10 (Feb 2014)
"Very helpful in pushing through the sale."
Mr A R rated Lockett Estates 9.8/10 (Feb 2014)
I was very happy with Lockett Estates. They were professional, sold the property quickly and gave good advice.